Tax Case Study
When Michael and his husband Stephen first contacted the Portland Centre they had recently adopted a daughter. They were existing on a low income and thought they might be able to claim Working Tax Credit. They wondered however, whether they would be eligible because they were a gay couple and they also questioned how they would be treated.
A Portland Centre Support Worker contacted the HR Revenue and Customs help site and very quickly learned that they were, of course entitled to claim. She also checked what the Revenue & Customs equal opportunity policy said about ensuring that they would be treated with the same courtesy as any other couple. The policy assured Michael and Stephen they would not be discriminated against because of their sexuality. It also advised that if they were discriminated against, they could complain and what the process would entail.
The Portland Centre Worker assured them of their rights and helped them with their claim. Happily they were treated with respect and courtesy and eventually received their Working Tax Credit, which made their household budget much more manageable and allowed them to even save a small amount every week in the Credit Union, which is also available at the Portland Centre. However, if they had not been treated with respect and dignity, the Portland Centre would have helped them make a complaint but with regard to this matter, no further assistance was needed.
This story has a very happy ending. With a further improvement in their finances and Michael finding a job, assisted by the Portland Centre, they later adopted a son to complete their beautiful family.