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Consumer Information

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What next?

If you need help and advice on these or any other issues call us on 01305 824333 or e-mail us using our contact form or pop in to see a Portland Centre Staff member who will be happy to help you.

Just for fun, try our Quiz

Try and see if you know the answers to these questions from the Consumers Rights Bill:

  1. For the first time, the Consumer Rights Bill brings together the rights for different types of supply contracts under the same legislation. For instance, the rights will apply to contracts of sale, hire and hire purchase. What is the difference between hire and hire purchase?
  2. The proposed remedies for consumers are slightly different for goods that are easy to return rather than those that are installed as part of a contract. What is the difference?
  3. The Bill has new information about the final right to reject and how a refund should be adjusted to allow for usage. What are the provisions?
  4. If a service has not been performed in a satisfactory manner, the consumer has a right to ask the trader to perform the service again. When could a consumer ask for the price to be reduced instead?
  5. What level of skill is required from a trader performing a service?
  6. Some of the trader’s obligations cannot be excluded or restricted. What is the general requirement in the Bill for contract terms and notices?


  1. The Bill says that a contract will not be classed as one of hire when it is a hire purchase agreement. The difference is that for hire purchase the ownership of the goods will transfer to the consumer if the terms are met (but ownership will never pass in a hire agreement).
  2. When goods are installed as part of a contract, there is no initial right to reject. Instead the rights are for a repair, replacement, or a reduction in price with a final right to reject as appropriate. This would apply for fitted kitchens and bathrooms etc. For most contracts for the supply of goods without installation, there will be a 30 day period in which the consumer can reject and obtain a refund.
  3. If there is a proven second hand value, the consumer should receive at least that much back. If there is no proven second hand value, and the right to reject is exercised within the first 6 months after delivery, no deduction from the cost price is allowed (the consumer should receive a full refund).
  4. A consumer will only be able to ask for a price reduction if a repeat performance is impossible, the trader has not done it within a reasonable time, or it would cause a significant inconvenience to the consumer to have the repair.
  5. The trader will need to perform the service with reasonable care and skill.
  6. Contract terms and notices must be fair. A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.

How did you do?