"Free advice, information, support, guidance and counselling for Portlanders"

Tel: 01305 824333

Tennancy Issues

At the Portland Centre, we can help you with any question you may have which is related to Tenancy Issues and/or problems.

Tennancy Issues advice and information at The Portland Centre

This how the Portland Centre can help:

Do you need help or information relating to:

Problems with renting - We can provide information on the rights and responsibilities of landlords and tenants including repairs, provision of gas, electricity and water supplies and ending the tenancy.

Problems in shared accommodation - The Portland Centre will offer advice and information concerning the problems of shared accommodation, such as a tenant not paying their share of rent, utility bills, council tax, TV license or phone bill, forcing someone to leave and leaving before the end of the tenancy.

Student housing – deposits - We can offer advice and information on how to protect a deposit paid as security in private rented student housing. making an inventory, deductions at the end of a tenancy and withholding rent.

What to bring to a Portland Centre Appointment - We will pre-warn about the information you will need to bring to your Portland Centre/Citizens Advice Bureau appointment, which will help us deal with your issues.

Housing - At the Portland Centre we will offer advice and information on finding accommodation, buying and selling a home, mortgages and renting.

Housing fact sheets - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information covering flood victims who rent a property, renting from a letting agent and tenancy deposit.

Renting a home - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information and an overview and content list for renting a home.

Tenancy agreements - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent information on tenancy agreements including the rights and obligations of tenants and landlords, and covering sham tenancies and unfair tenancy agreements.

Student housing – problems with repairs - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information which explains the responsibilities of student tenants and their landlords, to keep their housing safe and in good repair. It also covers structural repairs, plumbing, gas and electrical safety and action to take if the landlord fails to carry out repairs.

Changing to a water meter - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information concerning your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property.

Tenancy deposits - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, informative fact sheet on the tenancy deposit scheme, which provides protection to assured short hold tenants against landlords keeping deposits at the end of a tenancy.

Renting from a social housing landlord - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information on secure and assured tenancies for tenants of local authorities, housing associations and housing cooperatives covering rent, repairs, the right to stay in the home and introductory tenancies.

Renting from a letting agency - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, informative Fact sheet on renting privately owned accommodation through a letting agency, including regulation of letting agencies, what an agency can and cannot charge a fee for and a checklist of points to ask before registering with an agency.

Student housing – ending your agreement in private rented housing - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information which explains how to end a tenancy or license agreement correctly when living in privately-rented student housing. It also covers different types of tenancy, giving notice and getting your deposit back.

Student housing – Assured Short Hold Tenants - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information which explains the rights and responsibilities of students living as assured shorthold tenants in private rented housing.

Can you switch gas or electricity supplier if you’re a tenant? - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information concerning Tenants' rights and options if you want to switch gas or electricity supplier.

Student housing – sharing accommodation - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information which will explain how the rights and responsibilities of students sharing accommodation vary, according to the type of tenancy agreement they have (whether they are joint tenants, sole tenants or lodgers).

Housing fact sheets - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information.

Students in private rented accommodation - At the Portland Centre we can provide a free Fact sheet which will give you user-friendly, independent, information.

If you are affected by any of these issues just call the Portland Centre for:

What next?

If you need help with any issues relating to your Tenancy, just call us on 01305 824333 or e-mail us using our contact form or pop in to see a Portland Centre staff member to receive immediate assistance and access our free, independent 'Care Home' guide, which includes a checklist of what you should be looking for in a Care Home.